Privacy Policy

1. Introduction

IbizaDelivers (“we”, “us”, or “our”) operates the ibizadelivers.services platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our premium delivery concierge service in Ibiza, including grocery delivery, pharmacy runs, airport transfers, luggage forwarding, and personal errands.

2. Information We Collect

Account Information: Name, email address, phone number, delivery address, and payment information.

Service Request Details: Type of service requested (grocery, pharmacy, transfer), specifications, preferences, and special requests.

Location Data: GPS coordinates for delivery and transfer purposes during active services.

Sensitive Information: Medication information (pharmacy services), flight details (airport transfers), health preferences where relevant.

Usage Data: Device type, browser type, pages visited, time spent, and platform interactions.

3. How We Use Your Information

We use your personal data to:

• Process and fulfill your concierge service requests
• Coordinate with third-party retailers and service providers
• Arrange transportation and logistics
• Handle pharmaceutical and sensitive delivery requirements
• Communicate about your requests and account
• Prevent fraud and ensure platform security
• Comply with legal and regulatory obligations
• Improve our service quality and efficiency

4. Data Sharing and Disclosure

We may share your information with:

• Delivery Partners: Contact details and service specifications
• Retailers: Grocery stores, pharmacies, and vendors for order fulfillment
• Transportation Services: Taxi/transfer partners with location and transfer details
• Payment Processors: PCI-DSS compliant payment handlers
• Regulatory Authorities: When required by law

We do not sell personal data to third parties for marketing purposes.

5. Data Retention

Account Information: Until account deletion or 5 years of inactivity

Service Request Data: 7 years for tax and regulatory compliance

Sensitive Data: Pharmacy and health information retained only as long as necessary for service fulfillment

6. Your Data Rights

Under GDPR and Spanish law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Data Portability: Receive your data in portable format

Contact info@ibizadelivers.services to exercise these rights.

7. Security Measures

We implement industry-standard security including SSL/TLS encryption, PCI-DSS compliance, access controls, and regular security audits. While we maintain robust security, we will notify you of any material security incidents within 72 hours.

8. Third-Party Sensitive Data

For pharmacy services, we handle health-related information subject to pharmaceutical confidentiality requirements. This data is never used for marketing and is processed only for service fulfillment.

9. Policy Changes

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notification. Continued use constitutes acceptance of updated terms.

10. Contact Information